Heiser Cadillac

excellent service Cesar did a fantastic job. Highly recommend

My last experience with these folks was aggravating from start to finish. However, I'm giving them 5 stars because of the manager (who's name eludes me at the moment).
I explained my frustration with the scheduler giving me the wrong time, to the service department not only being unable to answer my service-related questions but quoting me two vastly different prices for the same work.
The manager listened to my concerns (again, I apologize that I can not recall his name), and seemed to take an interest in fixing the rampant internal communication problems. So, despite my frustrations, I have to give Heiser 5 stars solely because of that manager.

Service department is great with keeping client updated and lines of communication open!

Excellent customer service. Caesar was great to work with and addressed all of my questions and concerns. He is very positive and down to earth. I'm extremely satisfied with my purchase. It was a pleasure doing business there!

This situation has been rectified after speaking with the GM here. He was very understanding and seems like a great guy. They ordered the part and got it in the next day. Much better than the experience I was having prior to his contact.

*Previous Review* Brought my vehicle in with no leak and left with a leak Spoke to a few different people who didn’t seem to understand what I was trying to say to them.