Address: 602 King St W, Toronto, ON M5V 1M6, Canada
“**Avoid North York location at all costs! ** I booked the Hammam Rhassoul Clay Wrap at the Hammam Spa by Cela in Toronto. From start to finish, my experience was overwhelmingly positive, thanks to the professionalism and warmth of the staff, especially my spa attendant. She was attentive, respectful, and a delight to chat with, ensuring I was well-informed and comfortable throughout the treatment. Afterward, she surprised me with a lovely gesture of Turkish tea and some delightful treats, which added a special touch to my visit. The spa’s steam room was incredibly relaxing, providing the perfect environment to unwind after my treatment. However, the changing rooms left something to be desired—they were not as spacious as I would have liked, making it a bit challenging to move around comfortably. One issue that slightly marred my experience was the location of the quiet zone. Unfortunately, the door next to this area was frequently used by employees, leading to a constant flow of traffic that made it difficult to fully disconnect and relax. A better layout design could have significantly enhanced the tranquility of the space. Also, I found the spa slightly overpriced. It's also worth noting that my initial plan was to visit the North York location, but my experience over the phone was incredibly disappointing. The staff there were rude and unprofessional, and my attempt to address the issue with the spa manager, Giovanna, only made things worse. The situation escalated to the point where she raised her voice at me—a shocking and unacceptable behavior for a luxury spa. In contrast, my experience at the Toronto location was a breath of fresh air, thanks to the outstanding service from Jennifer and Rebecca. They truly went above and beyond to ensure I had a wonderful time. If you’re considering a visit to Hammam Spa by Cela, I strongly recommend choosing the Toronto location for a full and enjoyable guest experience. However, be mindful parking is not readily available, I assume due to the location. Arrive early if you’re driving to find a parking spot. **Avoid North York location at all costs! **”
Address: 2901 Bayview Ave, North York, ON M2K 1E6, Canada
“⭐⭐⭐⭐⭐ My visit to Hammam Spa was amazing! The peaceful atmosphere and friendly staff made me feel instantly relaxed as soon as I entered. I arrived early to enjoy the steam room and it was extremely relaxing! The spa's cleanliness and hygiene standards were evident, creating a comfortable and safe environment. The highlight of my day was the Luxury Aromatherapy Facial with Michelle, which exceeded my expectations. The head-to-toe treatment, blending aromatherapy, massage, and skin therapy, left me in a state of pure bliss. The botanical facial, followed by a luxe mineral and seaweed masque, made me feel rejuvenated, refreshed, and utterly pampered. A special thanks to Giovanna, the Spa Manager, for accommodating my requests and providing impeccable service with a warm demeanor. They understood my preferences and ensured every aspect of my experience was tailored perfectly. The attention to detail throughout my visit made me feel like a valued guest. For an outstanding spa experience, Hammam Spa is a true gem deserving of its five-star rating. I look forward to returning for more luxurious treatments!”
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