NAPA Auto Parts

Friendly staff and very helpful.

Today I went in looking for a new key fob battery. Something that was so simple, has turned me to be a loyal customer from here on out!

As I walked up to the front counter, I was greeted by an associate named Miles. He immediately looked for the product in the aisle for me and brought it to the front desk and changed my key fob‘s battery there at the front counter after purchasing it! I had then sat in the parking lot for about 40 minutes because my car wouldn’t start. The whole time I was on the phone with a service team from the dealership I had bought in the car from days prior. I then walked back in and asked this associate if they could look for the small key fob battery we had tossed away earlier. With no hesitation at all, he found it in the trash and asked me if there is anything I needed help with. I then explained to them that my car wouldn’t start after changing the key battery and I was slightly frustrated, but I knew it couldn’t be his fault. He took my information in case I was to leave my car to be towed that evening, and then simply offered if he could come help me look at my car and see if he could help me troubleshoot it. As I was very hesitant, but he then came out and I showed him how I was starting the car and he immediately knew that my battery was dead. Miles promptly went inside, came back out, and jumped my car for me. Then was very happy to help me pick out new battery! I was so grateful to be at the perfect place at the perfect time.

I couldn’t Thank Miles enough! He provided extraordinary understanding and care when handling this situation. His supervisor should be very proud to have him on their team. I will definitely be coming back just based on the customer service I received by Miles. Thank you again!

Went and asked for replacement lights for my car. In and out quickly. Seemed to have everything, as with the fluids to do an oil change as well. Got couple of jackstands and a 2 ton lift floor jack that was on sale. Employees were very knowledgeable and very helpful

NAPA by Trunk Rd is fantastic. There's always employees there that are able AND willing to help.
There is rarely a wait time for assistance.
If they don't have what you need, they probably can get it relatively quickly.

Very friendly and helpful. Didn't treat me like an old lady with no knowledge of autos since I've spent my life swapping out transmissions rebuilding engines. I loved and still work on my ride as much as tI can.