Address: 2915 N Norfolk, Mesa, AZ 85215, USA
“We were having issues with our pipe in the wall in our kitchen, but didn’t know the extent of the damage. I called the office and office staff was so courteous and friendly. Seems like they really put your anxieties at ease. This company doesn’t charge “trip charges” and don’t lie to you about what’s going on. Once the claim was in process I called Master Rooter and they came over quickly to assess the damage. Alex, was straight forward with me and let me know what to expect. His team consisted of Roman and Robert they came over and started opening up the walls to see what’s happened. The fixed it like the professionals they are as promptly as they could. These issues sometimes take time so they asked for patience and I had all understanding that “it’s a process”. I definitely wanted it done right. Roman, Robert and Alex were respectful of our home and cleaned up when they needed to. Very friendly and answered questions as they could. I’m so pleased with their work and I will be referring them to my friends and family for as long as I live. They are a prime example of how a company should work together !! Thank you Master Rooter !!”
Address: 3015 N Norfolk, Mesa, AZ 85215, USA
“Long, TL;DR at end. So this job was about 5 months ago. I'm a pretty capable handyman, enough so that it's rare for me hire out for personal residential work. That being said, I know when something is beyond my experience/ability and needs a professional. Needed a 40 year old gate valve replaced, it was the house main valve and way too close to the wall for my amateur soldering skills. J&H came in with a very fair price to replace with a ball valve, especially when compared to a couple of price-gouging "big name" companies that you see on TV and hear squawking on the radio. Tech comes out, does the work as quoted based on MY description, even though he had to go to the supply store for a fitting (no extra labor charge). Pay the man, we part ways. Nice guy, made sure to tip a little. After curing 24 hours, cue a pinhole leak in a fitting for the irrigation branch line. It can happen to anyone, if I'd have done it half of them woulda leaked and with triple the time involved. No big. Call 'em, they schedule for NEXT day to fix. Tech comes out, takes a long look at it, and I guess calls the Boss. Boss isn't a manager or a supervisor, he's the OWNER! Owner calls me (I'm not home, didn't need to be, valve is outside) and explains that the house has actually been plumbed wrong since originally built in 1978! He talks me through it. Makes sense. Okay, cue the price gouge, right? WRONG! He wants to fix it up to CURRENT code and ASKS me to pay just for the Backflow preventer (apparently at his price, part was 15% more anywhere I looked online) and he covers the labor and all other materials to replumb the whole setup. He was ready to eat the entire project cost to get it right! What?! I know what a skilled tradesman costs a company to employ, they definitely didn't make any money here. Job kinda blew up in their face but they didn't hesitate to absolutely go nuclear on making it right. I'm not wasting time calling anyone else for the next job, they've earned my trust. TL;DR - This company is timely, communicative, has fair prices, and an almost fanatical commitment to doing the job right.”
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