Address: 2065 Kittredge St, Berkeley, CA 94704, USA
“What is every woman afraid of when going to a car repair shop? That they will be taken advantage of, right? Let me tell you about my day. To make it brief, Big O looked at my car twice in 2 weeks for a recurring problem and discovered a possible issue covered by the car warranty. The dealership said the issue was the tires and I needed 4 new ones. But....but...if it was the tires, why wouldn't Big O try to sell me tires? After calling Big O again, Ivan wanted to look at the car one more time. I really felt like he cared if the car was safe. When dropping off the car I told him I would be buying 2 new tires today. We figured out the issue together (probably a unique situation they will never see again) and he said my tires were fine. By this time, Big O has looked at my car on 3 occasions, and at no point have they tried to sell me anything. I walked in, ready to buy 2 new tires.They listened to me. They believed me when the dealership didn't. And I walked out having saved $1700 because they deemed the tires within their lifespan. I don't think you can get better customer service than that!”
Address: 2400 Shattuck Ave, Berkeley, CA 94704, USA
“I have a unfortunate story turned to a miracle by the service dept .My daughter's keys were stolen.Mr. Su showed excellent customer service.He went above and beyond to assist my daughter in her situation.Thank you again for caring.”
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