1st Impressions Dentistry - Shannon Russell, DDS

I live up in the Sierras and my dentist is in San Jose. Unfortunately I had a crown come off and gave 1st Impressions a call and they got me in the same day! Well let me say, I was absolutely blown away. The facility is sparkling clean, fully modern with state of the art equipment, and a super friendly staff.
My dental needs were not simple and required a bunch of paper work to put it all together so I could see the treatment plan and costs. I applied for their in house dental plan and immediately received a nice discount on all my needed work. The DR sat down with me and was honest and to the point with no sugar coating. My kind of guy. Zero attitudes from anyone and they were all very professional. I wish I could remember the name of the dental assistant as I put her through the ringer and she was amazing!
So bottom line here is if the care is anything like my first experience, I will be a lifetime client!!!!

Well organized, well run practice. Dr. Russell is a top notch Dentist. The office can do almost anything needed "in house" . I look forward to seeing Kim my hygienist regularly. Her and Dr. Russell give me every confidence in their work. They have gone out of their way to see that I am informed. The Best. Highly recommend Dr. Russell and his office. Thanks to them all.

Dr Russell gets to know his patients individually. He has a great "bedside manner" and always lets you know what he's doing and how much longer it might be. Getting shots is always one of my least favorite things but Dr Russell is the best at it! My severely dental-phobic daughter will only go to him, because he is gentle and truly cares. I also love my hygienist, Shelly.

How often do you hear someone say that they had a very pleasant experience at the dentist's office? Well, I can honestly say that I did! One of my crowns that was a bit over two years old recently cracked and the side fell off. I called Dr. Russell's office and they were able to get me in very quickly. He felt that the crown should have lasted longer and, therefore, replaced it at no charge. As a senior on a fixed income, I am extremely appreciative of his fairness and efficiency. I have always found Dr. Russell and his staff to be very efficient and professional. We are very fortunate to have him and his staff serving our community. A big THANK YOU to him and his team.

The staff is professional, friendly and cares about making your visit as pleasant as possible. Also, follows up with patients when appropriate. Doctor Russell clearly explains what he is going to do and what you can expect to feel during the procedure. He is very efficient, a perfectionist and pain free!, The office environment is clean, modern, comfortable and has state of the art equipment. Wait times are minimal. I highly recommend 1st Impressions Dentistry.