Category: | Home goods store, Store, |
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Address: | 28202 Cabot Rd #300, Laguna Niguel, CA 92677, USA |
Postal code: | 92677 |
Phone: | (949) 381-5333 |
Website: | https://www.dlaguna.com/ |
Monday: | 9:00 AM – 9:00 PM |
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Tuesday: | 9:00 AM – 9:00 PM |
Wednesday: | 9:00 AM – 9:00 PM |
Thursday: | 9:00 AM – 9:00 PM |
Friday: | 9:00 AM – 9:00 PM |
Saturday: | 9:00 AM – 9:00 PM |
Sunday: | 9:00 AM – 9:00 PM |
Excellent customer service. I dealt directly with Matt Cavoti and he was stupendous handling my specific request. Love this kind of service, and love that they reach out to you after item is delivered. Kudos :-)
Top-notch response from Customer Service: I needed to cancel an order after processing had been completed and shipping was about to take place. Fortunately for me, the customer service agent, Matthew, was able to intervene and cancel the order.
I ordered the lighted mirror for my parents new house that was being remodelled. One of the mirror was broken. Contacted Matt of DLaguna. He was very prompt in response. They did not have another that matched the original order. I returned the other one and he sent us another pair. Having experienced online stores that did not respond promptly or not at all, it was very refreshing to have a company like dlaguna. I would definitely look into their products again when my need arise. I highly recommend the company. By the way I was working on the remodel being done in LA from Ohio, so I was under a lot of stress.
Dlaguna has outstanding customer service. Due to the supply-chain issues that have impacted nearly every sector of the economy, my delivery was delayed. But the team there was very responsive, patient, and always very friendly. The associates there obviously care. Highly recommended.