Address: 2701 Hotel Terrace, Santa Ana, CA 92705, USA
“Extremely friendly and helpful staff! I rented a car for 10 days and the whole experience was simple and hassle free! Although the online rental is quick and easy to use, I recommend calling instead of renting online. In talking to a representative I was able to save an extra $80 in addition to the money I was already saving by using Budget Rental over other companies. At such a great price I half expected to get what I paid for but boy was I wrong! The Car that they gave me was a Ford Fusion in nearly perfect condition with some awesome features. Excellent Customer Service is clearly valued at Budget Rental and that is why I will be sticking with them in my future travels!”
Address: 18601 N Airport Way, Santa Ana, CA 92707, USA
“My wife left her phone in the car and ran back in a panic once she was in the airport and it was missing. The employees at the return area and the Manager were so kind to her, calmed her down and promptly returned her phone. The car was well on the way to their depot and the driver turned around and returned it. We appreciate the kindness she received in her panic and such a quick response/communcation among the team members in getting the phone back. Also, the car was immaculate and it was an all around good rental experience. We will definitely use Thrifty if we come down to the OC again.”
Address: 2701 Hotel Terrace, Santa Ana, CA 92705, USA
“Amazing service. Highly recommend and will definitely be coming back!”
Address: 1614 S Main St, Santa Ana, CA 92707, USA
“The guys at Hertz Santa Ana location helped us get the best price for a fuel efficient car. I am moving to Texas, and was under a lot of stress with the situation, plus I had never rented a car before, and Ryan and Miguel both made me feel relaxed and comfortable. The place was very clean and organized, everything had a place, which my obsessively organized brain appreciated, and was stress-relieving in itself. Both Miguel and Ryan were patient, and very personable. Miguel knew who we were immediately upon walking in, and Ryan was focused, organized, patient, and knowledgeable when walking us through the paperwork. Both Ryan and Miguel are AWESOME! They answered our questions with grace and kindness, and we were on our way in what felt like no time! Definitely thankful for and happy with my experience at this location! I’m glad to have had such a wonderful experience! 5 stars for sure!!”
Address: 1714 E McFadden Ave L, Santa Ana, CA 92705, USA
“Although very busy with many customers renting and turning in, the staff was professional, courteous and very helpful. I especially liked the wireless pad capability at both check out and back in.”
Address: 18601 Airport Way, Santa Ana, CA 92707, USA
“California destination proves to be 100% satisfied! Customer service skills are appreciated, the Santa Ana Enterprise Reps are superior in that category. From our arrival to departure - a very smooth transition upon arrival and we were upgraded without hesitation.. The request for transportation to our departure location was extremely helpful because my brother has mobility issues and the distance from rental drop off to the airline door would have been a challenge. Thanks Enterprise for helping make our California holiday an A+.”
Address: 18601 Airport Way, Santa Ana, CA 92707, USA
“Great experience! I arrived at the Preferred Service desk and was the only one in line, a refreshing change from the usual wait I have experienced with other car rental counters at John Wayne airport. They gave me a complimentary upgrade from a full size car to a fully loaded Nissan Armada, which is the car I am thinking of buying! The car was parked fairly far away in the lot and the manager walked out there for me and drove the car up to where I was waiting so I didn’t have to haul my luggage across the lot. Great customer service, super friendly and helpful staff. Will only be renting from Avis when I return to John Wayne airport!”
Address: 19051 Airport Way North, Santa Ana, CA 92707, USA
“The Alamo desk was very near the baggage carousel and the sign-in went quickly. We walked out the nearby door, across the street and down one level to the car. The keys were waiting and we were out of the airport in less than 10 minutes from the start. No problems with the car during the week. Returning the car was faster than renting and we were at the Departure gate within a few minutes.”
Address: 18601 N Airport Way, Santa Ana, CA 92707, USA
“This place is awesome!!! I booked Jeep Wrangler for Sunday but when I arrived they didn't have one at the moment, so to make up for that they upgraded my rental to RANGE ROVER VELAR for same price!!! I'm a long time hertz gold member and never been disappointed!!!”
Address: 19051 Airport Way North, Santa Ana, CA 92707, USA
“Great customer service experience at this location. From someone who travels alot, it is always great to see when you experience this. It has become a rarity. While looking for a vehicle, I must have appeared to be looking for something specific and not finding it because the manager walking by asked if there is any way he could help. When I expressed that I was looking for a pickup truck if they happened to have one, he said no problem and darted off to get one for me. Within minutes I was in a really nice, new pickup and on my way. For a Monday afternoon at a busy airport, the extra level of service was wonderful to see. The truck was in great condition and very new. Could not have asked for a better ride for this trip. Thanks!”
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