Address: 2011 El Camino Real, Palo Alto, CA 94306, USA
“Friendly staff, large choice of bikes. But beware of the quality of the work of the on site mechanics, and the competency of recommendations. We bought a bike and asked for a matching rear carrier. We got one that doesn't, in fact, fit, as it's too large and now prevents the saddle for lowering all the way. Also, it was shoddily fitted, with bent holders and not horizontal. Updated after the reply from the business: Thank you for the offer! I will come by on the weekend to get it corrected; will post update here when done. Updated after bringing the bike back to the store: Took 15 minutes without any wait time on a Sunday afternoon to get the rack fitted properly. See second picture.”
Address: 4233 W Middlefield Rd, Palo Alto, CA 94303, USA
“I wanted to shout out Gil and the service team at Mike's Bikes. I have a Rondo gravel bike and the back rim cracked in two places under warranty. While Rondo is dragging their feet on a replacement or credit after two weeks with no update, Gil lent me a wheel so I could get back on the road and trails while we wait for Rondo to respond. I thought that was pretty cool.”
Address: 1122, 1955 El Camino Real, Palo Alto, CA 94306, USA
“Cardinal's selection is limited compared to the Bike Connection next door, but they have a better stock of affordable bikes. They offer great discounts, too. Really friendly staff who'll take care of you and help out with installing anything extra you get.”
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