Category: | Store, |
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Address: | 2204 Justin Trail #5, Alpharetta, GA 30004, USA |
Postal code: | 30004 |
Phone: | (470) 709-4911 |
Website: | http://www.sofiasfindings.com/ |
Monday: | 6:00 AM – 4:00 PM |
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Tuesday: | 6:00 AM – 4:00 PM |
Wednesday: | 6:00 AM – 4:00 PM |
Thursday: | 6:00 AM – 4:00 PM |
Friday: | 6:00 AM – 4:00 PM |
Saturday: | Closed |
Sunday: | Closed |
The first barrel had a defective spigot (leaked) and the laser etching wasn't right. After contacting Hamid by text, I received a new barrel with corrected etching. After preparing my first batch, I will repost to say how it went.
My original order had a couple of problems. The cradle was poorly finished and the bottom stave was actually cracked, which I didn't notice until after I had filled it with bourbon. I contacted Sofia's Findings about the cradle and Hamid said that he would send a replacement cradle. I contacted him the next day about the cracked stave and he said that he would just send a full replacement. First of all, the original order was delivered in just FOUR days!!! Hamid said that my replacement would be shipped in 2-3 days. It arrived today (about 7 days after first contacting them) and I am thrilled. While my original barrel is leaking slightly from the cracked stave, I'm not losing a lot. As soon as I have conditioned my new barrel, I will transfer my aging bourbon into the replacement barrel. I have been sampling my bourbon almost daily and I can't believe how the taste is improving.
While their quality control was not up to snuff on my original barrel, their customer service and overall product deserves 5 stars!
I purchased the 5 Liter barrel. I cannot be any more satisfied with this purchase. I had a leak issue but the company fixed the problem with no hesitation. Looks Great !!!!!!!!
Very pleased with my purchase from start to finish. I had a unique design and sent it to ensure they were able to engrave which they absolutely rocked it. Follow the curing process per instructions and if it leaks with spirits in it, they will send you the wax to work into the point of leak with your fingers. Thank you!