Address: 105 Enterprise Dr B, Cumming, GA 30040, USA
“I needed to purchase two Velocity rims for a bike build that I am making for my son's birthday. It appeared that they were in stock at ProWheelBuilder, so I went ahead and ordered them. After two weeks with no shipping confirmation, I sent them an email asking if my rims had been sent. Debra, perhaps their shipping manager emailed me back and told me they were not in stock but expected the next week. Two weeks later, with still no shipping confirmation, I tried to call them to find that no one answers the phone (now yellow caution lights are blinking in my mind), but I left a message. Eventually, Debra got back in contact with me by email and returned my card. They are a reputable business, but they need a little bit of work when it comes to customer relations and answering their phones.”
Address: 8462 Indianapolis Ave, Huntington Beach, CA 92646, USA
“Mike and his employees are service oriented and very polite. They could not fix my bike the same day, but they worked it in during the next 3 days. They are backed up about 3 weeks for putting together new bikes, but since I'd been waiting about 6 weeks for an overhaul, he worked me in. Thanks, Mike! My bike shifts smoothly, no wobbling when I get on, and it's very enjoyable to ride now!”
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