Category: | Moving company, Lodging, |
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Address: | 5083 Poplar St, Buford, GA 30518, USA |
Postal code: | 30518 |
Phone: | (770) 945-9228 |
Such a great hotel and the best part is they are pet friendly!! Delicious free breakfast, hot strong coffee and amazing customer service by Kyle. We will definitely be staying here again!!
This hotel was really nice and clean! I really enjoyed being here. The staffs was really polite and nice to me and my family. I would be coming here again .
Great service; friendly front desk staff. Clean and spacious rooms. Great bfast in the morning with lots of seating. Easy on and off to highway. Homeless ppl outside made this a non 5 star rating.
Almost everything about this hotel was amazing. Super clean rooms. Clean sheets. Nice staff. Great breakfast! The only thing that was weird/ suprising was me trying to book a room over the phone and dealing with a staff member named Raven who was SUPER unprofessional. Like.....absolutely unprofessional.
1. Talking over the phone felt like i was being ignored half the time and felt like Raven did not want to have anything to do with me booking a room
2. I honestly don't care if a staff member is having a bad day but its really weird for a staff member at a Marriott hotel to not be friendly and not say "have a great day/ evening!" After a conversation
3. I felt really insecure in giving my credit card information to her over the phone becuase I had to repeat myself 2 or 3 times...as if she couldn't hear me and she said it was required to give it in order to reserve a room
4. Told me to check in at 11am the next day but other staff said check in is at 3pm.
5. I literally called 6 times in order to get a hold of a staff member to book a room because we were desperate in getting a new hotel. Eventually Raven answered but it took about 6 calls.
I would have given 5 stars if this hadn't have happened. I understand if someone is a new staff member but this was pretty unprofessional.
Update! They stocked up on Greek yoghurt. Great staff, wonderful breakfast options!! So many! Pearl sugar waffles ❤️. That's above and beyond what I expect! Super gym set up and nice rooms. I have one ask .....Greek yogurt please 🙏. Lovely fire pit outdoors to sit and relax or visit with others!!