Category: | Car repair, |
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Address: | 46-217 Kahuhipa St # 6, Kaneohe, HI 96744, USA |
Postal code: | 96744 |
Phone: | (808) 235-5241 |
Website: | https://windwardautomotiverepair.com/ |
Monday: | 8:00 AM – 5:00 PM |
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Tuesday: | 8:00 AM – 5:00 PM |
Wednesday: | 8:00 AM – 5:00 PM |
Thursday: | 8:00 AM – 5:00 PM |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | Closed |
Sunday: | Closed |
Extremely good service, diagnosed a loose under carriage that made horrible sound like a broken wheel bearing. Also they replaced a broken hood latch release cable and hood arm. They have quick and friendly service. And honest prices.
It's important to know a mechanic you can trust. Steve is the most honest person. He is also friendly and never makes you feel ignorant.
These guys are great! They won't "fix" things that are not broken just to make a buck. Been going here for many years and Steve is very knowledgeable. I can call him and ask for advice and he would tell me what to look for. Being a mechanic myself years ago, I know what he is talking about is the real deal.
Bottom Line Up Front: Steve went way out of his way to help without asking for a cent.
Steve (who I presume owns the shop) let me bend his ear for 15 minutes about the car trouble I was having. He then asked me to give him my cell number and a couple of hours... during that time he researched the potential problems and realized that the dealership was the best path because of a recall on my vehicle he found for me. He referred away a potential customer because it was best for the customer.
He was not dismissive when I described to him the noises my car made. He talked through the types of noises and helped me to better articulate the situation.
He was genuinely nice about the bad day I was having... which if you are frantically looking for a repair shop it is a bad day and you can really use nice people.
Fingers crossed that I will not need Steve's help in the future, but there is no question that I would return based upon his customer service alone.
Thank you Steve for time and guidance. You saved me upwards of $6,000.
Steve is the best. He is very knowledgeable. He is the most honest, reasonable & reliable mechanic around. He worked on my husbands 74 Volkswagen Bus that was having various issues. Didn't keep the vehicle longer than needed. Fixed the issue & got us on the road again in no time. Will continue going back.