Sprint Store

• 
  (December 25, 2018, 10:35 am)

  12/25 update: I came in Xmas for help with texting. Rafael Herrera, Sales Supervisor, managed in just a few minutes to fix a block on the phone. This Palatine store is great & we love the music variety that is played. What a friendly helpful team they are!
  
  12/20: Terrific experience when getting such great help from Daisy Arce. For 7 days I was struggling to figure out how to get a replacement phone for the one I lost. While I had been calling the 888 line of the customer service network (who tried their best), it wasn't until I spoke directly with Daisy at the store and to the corporate customer care representative (of the 888-group), that I now believe my situation will be resolved. And I have the proper phone needed to suit my needs. As a long term Sprint customer, I have to say that Daisy's help has been the best. I would recommend her and the Palatine store to any customers, especially those seniors and people like myself who don't know all the latest technologies. Thanks for the opportunity to post this gratitude. MH

• 
  (August 27, 2018, 3:07 pm)

  I went into Sprint at 8:45in the evening right before closing. They were so polite. I had been to 5 Sprint locations. I received zero help from those locations. Alex is the bomb. He was so patient and professional. He had never seen the problem I was having. He took the time to figure it out. I walked out with a fixed phone. This kid is going places
  Thank you Alex. Give him a raise.

• 
  (March 24, 2018, 10:20 am)

  I honestly have wanted out of my contract with sprint for about a year now, but my last experience with this store and a particular employee, changed my mind! Alex Acuna (snagged a card to spell that right????) not only helped me switch my service over to a new galaxy s9+ but he also helped my boyfriend switch he's service over with care and urgency! He was knowledgeable about products and just a pleasant dude to talk to. Guys, most mobile phone service provider companies suck to deal with, do yourself a favor and go see Alex so it's at least a lot less painful!

Sprint Store - store # 834 (COMPANY OWNED) in Palatine ...

Sprint Store - store # 834 (COMPANY OWNED) at 1590 N. Rand Road Ste. B & C in Palatine, Illinois 60074: store location & hours, services, holiday hours, map, driving directions and more

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Sprint Store Address: And C, 1590 North Rand Road, Palatine, IL 60074, United States Phone: +1 847-485-2100

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(847) 485-2100 I do not understand the low reviews for this location at all. My family and I have had Sprint for a few years and have thought about cutting ties with them due to poor customer service at various locations.

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