Address: 2900 Frank Scott Pkwy W #990, Belleville, IL 62223, USA
“This review is to be hopefully helpful to not only new, current, and future patients but also the office in general too. On the day before your appointment proactively call the office because they will show you no mercy in canceling your appointment if you don't respond to their phone call. For some reason my brain decided not to make this connection. Anyhow just calling proactively solves the issue and makes it so you don't have to worry about missing the phone call from the office and have to wait an additional 2+ months for another appointment. This goes for the office too. I know your process seems simple but I can't recall many offices that operate that if you don't call back the day before then your appointment gets canceled. I think it would be helpful to say "You don't have to wait to get a call from us. Just call us the day before and tell us you'd still like your appointment for the next day." Could save you a lot of work calling each person if your patients proactively call you”
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