Address: 10106 Brooks School Rd Suite 101, Fishers, IN 46037, USA
“Always have had wonderful service”
Address: 11650 Olio Rd #1000-257, Fishers, IN 46037, USA
“I like to apologize again as I did to Mr. Padgett when he was requesting service. I would like to point out that we have never done business with Mr. Padgett. We did install the sprinker system at his home in 2006 for the prior owner and serviced it up to 2017. The prior owner was more than delighted with our service. He planned ahead, signed a yearly contract each year and never had a single issue with his system except an adjustment in 2007. Mr Padgett on the other hand did not have us turn on his system, waited until Nov 5, 2018 to call for winterization then wanted service the following Saturday(the most request day of the week). We said we would try and work him in (that was our favor given the late notice and distance) but made no promise we could get to it but we did promised to get it asap after that if we did not have something open up that Saturday. He canceled the very next Monday. Since we installed the system and it has a wireless remote connection that we use to service it there was no need for him to be there as we told him. Most irrigation contractors have waiting list at that time of year but try and work in folks as they can so their systems don't freeze. The closer they are the easier it is to do that. Edwards is a great company and I am friends with the owner. They are half the distance we are from this customer. Hopefully Mr. Padgett will have his needs met.”
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