Star of America

Our driver Rick was very professional. Prior to leaving for the airport, he professionally reviewed the trip and explained emergency procedures. Gave us an estimated time of arrival and his driving was excellent. I appreciate the free wifi. A nice touch... as a repeat rider I instantly connected. Although I sometimes wish the two shuttles were more than just 20 minutes apart from each other, I like the option of being able to get to the airport a bit earlier. When you have a reservation, they look for you. He was missing a couple today so he went into hotel to check if they were there.

I had many problems in the past with Star of America form Purdue WL to Indianapolis. All the ones described in the reviews: not checking lobbies (particularly in winter) and so leaving customers behind, not getting the money back when clearly it was due, rude over the phone manager.
HOWEVER, I think there has been a change in management. In the past month I took the service 4 times, mainly because I found out about their loyalty program, on my first ride, and I knew I was going to take several shuttles this academic year, more than usual.
I was pleasantly surprised at the shall we say "day to night" change. Both drivers were very friendly and 3 of the 4 rides were right on time. One of them was 5 minutes late but nothing too bad. Both drivers also drove very well and I had a great experience! With the new buses are completely equipped yet, but I'm hopeful they will be soon.
As a suggestion: in Winter, all shuttle drivers should definitely check the Union and airport lobbies because, well, it's Indiana and it gets very cold outside! It's a courtesy and professional to check the lobbies at the pickup stops.