Address: 333 Duke Rd, Lexington, KY 40502, USA
“CAN'T BEAT THIS PLACE WHEN YOU WANT TO LEARN MORE ABOUT THE BEAUTIFUL HORSES OF THE BLUEGRASS”
Address: 365 Duke Rd Ste A, Lexington, KY 40502, USA
“I wanted to mail a light box (item used by blind/visually impaired individuals) to an agency that has products for the blind. It was supposed to be mailed as "Free Matter for the Blind". The Post Office employee said he was unable to ship it free, and that I needed to pay postage for it. When I explained why it should be mailed free of postage the employee reached out to a colleague for assistance. The colleague concurred I should pay postage since neither of them had heard of "Free Matter for the Blind". I left the Post Office with my light box. A few days later I had another light box that needed to be shipped. When I arrived at the Post Office I hoped I wouldn't have to leave disappointed again. However, the employee that had waited on me just days before smiled and said he was "so glad that (I) had come back with the light box". He said after I had left the other day he investigated further and discovered I was correct. He apologized and promptly mailed my package as "Free Matter for the Blind". At no time was this employee ever discourteous, snotty, or argumentative. He was sincere and polite each time he helped me. He went above and beyond when he looked into my claims further, greeted me warmly upon my return, and apologized for the misunderstanding. Very nice man!”
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