Category: | Park, Car dealer, Store, |
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Address: | 112 Park Ave, Frankfort, KY 40601, USA |
Postal code: | 40601 |
Phone: | (502) 695-8431 |
Website: | http://www.frankfortparksandrec.com/Parks/Lakeview/lakeview.html |
Monday: | 7:00 AM – 8:00 PM |
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Tuesday: | 7:00 AM – 8:00 PM |
Wednesday: | 7:00 AM – 8:00 PM |
Thursday: | 7:00 AM – 8:00 PM |
Friday: | 7:00 AM – 8:00 PM |
Saturday: | 7:00 AM – 8:00 PM |
Sunday: | 7:00 AM – 8:00 PM |
The Service Center at Northway Toyota is absolutely lights out fantastic! I dropped my vehicle off for service (recall, faulty window, inspection, etc.) on a Thursday and was greeted warmly and had a superb check-in experience with a service representative, Lily. The Service Manager (Justin Matuszek) introduced himself and confirmed that the repairs would take a day or two and then personally assisted in getting me a rental/loaner vehicle. Justin realized that I had children and placed me in the very same model (Sienna) of car but it was brand spanking new (a great opportunity to consider and test out a potential upgrade - brilliant). Neil soon took over and got me situated with the rental and within 30 minutes from start-to-finish, I was on my way!
The repairs took four days and I received continuous updates as the work unfolded. Best part of this time frame, it was a real treat to drive around in a 2023 model - one that is 10 years newer than my vehicle. I eventually picked up my car (was once again greeted with enthusiasm and a smile by Lily), swiftly checked out by Neil and a final surprise that awaited (and I'm not entirely sure what I did to deserve this) was not just a fully repaired vehicle but one that was professionally detailed and looked (and smelled) like new. It was an incredible surprise by an amazing service team. KUDOS to Justin, Lily and Neil and the entire Northway Toyota team - you guys take Customer Care/Service to a whole new level. Well Done!
Honestly, this was a breath of fresh air after having been to another dealer in the area that just wanted me to sign no matter what the price to make a sale. I walked in, got help immediately, got the car to try immediately, and the rest was a breeze. I loved how attentive and kind everyone was. The free refreshments were nice and while I didn't need them I loved that the chairs had charging ports so while you wait for service, you can charge your device!
Our salesperson, Bill, was very nice and easy to talk to, and you could tell he'd done this job a long time. He was very knowledgeable and affable and we had some good chats while we waited on Finance. No hard sell, no ridiculous addons at Northway either. Believe the hype, they are that good a dealer. I will definitely make them my first stop for future vehicle purchases!
Buy here is nice, easy and smooth. 4 starts because the I think the sales team could explain more in detail what is that the car includes. If you are looking for remote services (remote start. Lock/unlock) make sure that your car includes it. Even if the word PREMIUM is on it.
Honestly not to sound cliche one of the best car buying experience it was smooth and and better than expected. Thank you Miles Murray and Marty Rosen for putting me in my new Tacoma couldn’t be more happier!!!
Just got my 2022 Rav4 hybrid XSE from them... no dealer markup for locals so definitely check them out if your in the market!
I only waited about 2 months from the time I put a deposit down, I was one of the lucky ones that go in at the right time. Anthony was my car salesman, he's a great guy, super helpful! He kept me up to date on the progress of the delivery of the car and answered all of my questions.
If you wanna test drive something, make sure to call them first, the website is never up to date with what's actually on the lot and not already sold.
Went to the skatepark, very well made could have a few smaller ramps but overall worth a visit.
The Frosty 5K event was a big success. In addition to the race, there was free hot chocolate and popcorn. Lots of nice things in the raffle; all aimed to raise money for the medical/dental mission in Honduras! Congratulations to the organizers!
Nice, clean, pet friendly, place to take your family or just get out and walk to get some air!
Great park to bring your kids, excellent for outdoor recreation. Dog park is kind of hidden so most people don’t know it exists.
Soccer fields to bring your kids to, so they can practice. Skatepark as well, needs some TLC but still good.
A nice quiet place. We watched the YMCA little kids soccer. It was nice.