Category: | Veterinary care, |
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Address: | 2530 Frankfort Ave, Louisville, KY 40206, USA |
Postal code: | 40206 |
Phone: | (502) 290-9440 |
Website: | http://urbanvillagevet.com/ |
Monday: | 8:00 AM – 7:00 PM |
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Tuesday: | 8:00 AM – 6:00 PM |
Wednesday: | 8:00 AM – 6:00 PM |
Thursday: | Closed |
Friday: | 8:00 AM – 5:00 PM |
Saturday: | 8:00 AM – 1:00 PM |
Sunday: | Closed |
I rescued my beagle in September 2020. I first brought him to Urban Village in November when he contracted kennel cough at his training school. It is just early March 2021 and he's already been back at least 4 times for various things.
Honestly, I picked this vet because they're close to home and have great reviews. Absolutely every single employee, from the front desk to the doctors, are so incredibly kind and friendly at Urban Village! I truly believe that every single one of them care about my beloved dog as if he was their own. They are super organized compared to everywhere else I've been with this dog or previous dogs. When I call to schedule an appointment they do their best to triage over the phone through a lot of questions, and if they think it sounds even the tiniest bit serious, they squeeze him into their always packed schedule within 24 hours. His doctors always follow up PERSONALLY via email within days following the appointment, to make sure he's doing okay and see if I have any additional questions or needs. Staff spends time getting to know my dog, his history, his needs, and his personality, and make a ton of great suggestions and recommendations - everything from foods and treats to groomers.
A few weeks ago I needed to get him into a groomer. I took him to another vet in the same area that has a grooming facility. They were so disorganized. Drop-off/pick-up was a jacked process. The staff and doctors were kind of rude. Didn't care that he was exhibiting symptoms of kennel cough. Called the wrong customer to let them know he was done, then called me hours later to ask why I hadn't picked him up. They tacked on all kinds of additional vaccines and junk that took my beagle's $35 grooming visit to almost $150 total. Urban Village has not only never tacked anything additional on like this, they usually estimate a cost in advance that is significantly higher than the eventual bill, because they don't look for extra ways to make money at the expense of your concern for your pet.
Top-down this is the best vet clinic I've ever seen, with the best staff and doctors imaginable. To beat it all, they're usually 3/4 or even half the price of other clinics, even ones just down the street.
I'm lucky this just happened to be the first vet I tried with my new buddy, and I'll never take a pet anywhere else. They have my full recommendation!
There’s really no way to say enough good about this Establishment. They are hands down the most caring & compassionate Drs I’ve ever dealt with. The efficiency with which they operate is second to none I’ve seen. My fur babies are my kids, and I’m way overprotective, my standard is high! They exceeded all expectations. I really feel I’ve found the Vet I’ve been looking for. We would never go anywhere else!
If I could give ten stars I would! I set up an appointment for my parents who were having a hard time getting an appointment at a vet they had gone to in the past. Urban Village was friendly and professional from start to finish. My parents had a wonderful experience. The folks at Urban Village did everything they could to make it a comfortable and anxiety free experience for mom and dad. Also their prices in both mine and my parents opinion are very very fair! If you’re wondering if you should give this place a try...you should!
Thought my cat was having urinary issues but she didn’t have a vet in the area. Urban Village got me in quicker than anyone else I called. Dr. Fruit did a thorough exam and history and even emailed me a summary of the visit since the office is closed to the public. Everyone has been so helpful and friendly during my cat’s ongoing issues. I’m happy to have found a local vet’s office that I love, highly recommend.
This is my first puppy so this was also the vet I’ve been too and they were amazing. They were way more affordable than I was expecting and they were very transparent about all pricing. When it came to immunizations and other shots they were very honest about what my dog NEEDS but also about what could be a good idea to get but not real important. It was really easy to schedule an appointment online which I loved. They were are so nice and very informative which I loved because I had so many questions about my new puppy. I definitely found my permanent vet :)