Address: 10025 Baltimore National Pike, Ellicott City, MD 21042, USA
“Our journey with SECU started in Nov. 2021. If we had begun with this particular branch with Kristie and her manager, it probably would have been completed in November. However, we started online and on the phone. Getting connected with anyone through the phone on the main line is always a hit or miss prospective. We were passed around to no less then 6 different reps who all made mistakes and we had to start the whole process of acquiring a HELOC 4 separate times. Each time someone submitted incorrect or incomplete information and the application was denied. We would call, never speak to the same person of course, but after holding for a real person to speak with you for over 20 mins each time I couldn't be choosy. Without going through the whole ordeal in detail, we were finally connected with the supervisor who restarted the process. At this time I contacted Kristie at the Ellicott City branch office. She and her manager were actually the icing on the cake. Literally, they went over ALL the documents with a fine tooth comb and made sure that they were submitted correctly and completely, which was flubbed by another branch, smoothed everything over. What took almost 3 months, they succeeded in 1 week. We went into the Ellicott City branch to close on the loan and Kristie, again very meticulously went over every sheet of the doc to make sure there would be absolutely no reason for the loan to be rescinded, especially due to thoughtless and sloppy procedures. She rechecked and asked her manager to recheck all the docs so that not one signature or initial was missing. Thank you, both for showing us how it should have been done in the first place.”
Address: 9151 Baltimore National Pike, Ellicott City, MD 21042, USA
“We went to this location to open an account! They were all very friendly and helpful! Thank you Aaron for your time! I would highly recommend Fulton bank!”
Address: 10035 Baltimore National Pike, Ellicott City, MD 21042, USA
“Great service. Never any problem with this bank.”
Address: 164 Robles Way, Vallejo, CA 94591, USA
“It was very kind, explained in detail, and was easy to understand, so I really really liked it.”
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