Address: 209 Whitestone Rd, Silver Spring, MD 20901, USA
“We contacted four exterior contractors earlier this year (June) and requested estimates for replacing our gutters, installing gutter guards, and replacing our siding. The job also included replacing soffits, vents, capping house trim as well as capping all windows and french doors. Of the four companies, we selected Crystal Exteriors for our project, and worked with Jason Lim, who along with Edgar Li are the owners at Crystal Exteriors. While their price wasn’t the lowest, we found it to be very reasonable. Perhaps what impressed us the most is their attention to detail to all our requirements and the very detailed proposal they put together for our projects. But that’s only the beginning. As we came to learn, because of the current pandemic crisis, production lines are disrupted and materials are scarce. Jason gave us an estimate of six weeks on when they expected to get the materials. One of the reasons why we needed gutters (other than being very old and dented from a number of tree limbs falling on them through the years), one of them had come off the roof board and was hanging down. An accident waiting to happen. Without charging additionally, Crystal Exteriors went above and beyond by coming by while we waited for materials and reattached and secured the hanging gutter back to the house until they could replace with new product. In about five weeks, Jason called to let us know that they had secured the materials and were ready to start our job. This was an unexpected and welcome surprise. The materials arrived on time a couple of days prior to start of the project. The workers and foreman arrived at the agreed date and time and were quick to get to work removing the old gutters and siding. Without missing a beat, they moved on to installation, and in a matter of a few days had completed our project. They crew were all very professional, cordial, and worked diligently. They cleaned up throughout the day and also at the end of each day. Their craftmanship was exemplary and Jason visited every day, provided oversight, and stopped by to chat with me on the progress and our satisfaction and to solicit our feedback. We also had shutters that were part of the project. Our shutters were an odd size and difficult to source. Jason drove a considerable distance to procure them and get them to our project in time for installation prior to wrapping up the project. We are very satisfied with our experience with Jason, Edgar, and Jessica, and extremely happy to have had the crew of very skilled workers led by their foreman, Mr. Hong. We will not hesitate to contract with them again and will be the first call we make for any future needs.”
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