Verizon Authorized Retailer - Russell Cellular

Needed a screen saver for my phone. Joseph quickly grabbed one and put it on the phone. No sales pitch to up sell me on a newer iPhone model, just great customer service.

I dropped my phone and a truck ran it over. I had to take both my kids (3 and 2) with me and Russell made the process of getting a new phone fast and got us out and back home within the hour! Very well pleased.

I needed a new screen protector and phone cover. He offered to do all of it for me and make sure it was properly put on. Thanks again!

Carlos did an amazing job! Great employee! If anyone stops by this Verizon Store, ask for Carlos! You will not be disappointed!

We needed to replace my husband’s very old Galaxy Phone in an emergency Sunday. We ended up at the Verizon Store on 700 Boston Road in Billerica, MA. Thank goodness.

Carlos helped us. Outstanding. There are not enough words to describe the positive experience we had was. Carlos was alone in the front of the store. He greeted everyone, got the story on what they needed and let them know how many were in front of them waiting. He patiently and with great knowledge answered every issue with every customer, in person and by phone.

When it was our turn, he helped my husband, not upswing him at all. But by being honest and getting him the best replacement phone for his needs. He told us when the data transfer would be ready. And it was.

He was sensitive to the elderly customer before us, who was clearly having financial issues. He found an excellent work around for her. We could not believe his work ethic.

We can say that this was the single best Verizon experience our family of four has ever had in 30+ years. Thank you Carlos so much.