Address: 128 Pond St, Billerica, MA 01821, USA
“Excellent experience. The staff (especially Karen) was friendly, helpful and professional. Most important, my car looks great. I especially appreciate the expert detailing that followed the repairs and has my car looking the best it's looked since we drove it home from the showroom. Being able to pick up and drop-off the rental car on-site was also a bonus. They even gave me a bag of (delicious) cookies when I picked the car up. This was the best experience I've had with auto repair and I recommend Marshall's Autobody to anyone needing auto body work.”
Address: 124 Pond St, Billerica, MA 01821, USA
“EDIT: Updating review to 4 stars as the shop reached out to me to discuss my review. As stated below, the customer service here is top notch and the main reason why I will be giving them a 2nd chance. I am Leaving my original review below until I have another experience with them. Definitely a shop worth giving a try if your in the area solely based on the customer service. ORIGINAL REVIEW: Was going back and forth between 3 and 4 stars. Ended up with 3 because of my biggest complaint. Price of parts. I highly recommend checking the price of parts with them before you have any work done and maybe even buying it yourself. They were charging $100 a piece +labor for a tpms sensor (same part can be had online for 20-30). Mechanics took the time to talk with me on the price as I was shocked, but it is what it is. Going to have to get my tires re mounted later with a new tpms once mine fully goes, but it will still save me over $200 doing that then paying their outrageous price The staff was Friendly and they had quick turnaround on the mounting and balancing for 4 new tires. When you make an appointment be sure you say you will be waiting if you are (I booked online and that was not an option, they still were able to get me in and out on a busy day)”
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