Address: 527 Beaver Street, Franklin, MA 02038, USA
“Courteous, prompt and professional shop, this is a place where you can really trust the owner and his team. I have a great story to share about Nice Auto in Franklin. My 2013 Lexus has been having transmission problems. So I took it to the Lexus dealer to have it checked out. The same dealer I have been using for service since buying the car in 2013. My car has 180,000 miles. They looked at the car, charged me $155 to diagnose the problem, and concluded by telling me I had a “tired” transmission that needed to be replaced and quoted $9000 to do the work. I wanted a second opinion on that quote and called Nice Auto. One of the owners took my call and invited me to bring the car in to be checked out. He told me he could get me a new transmission if I needed one, but that he figured it would make sense to first check things out to make sure a new transmission was needed. I went in the next morning and I immediately felt good about Nice Auto. Jim was incredibly friendly and recalled our conversation from the day before - so I didn’t need to review any details with him or provide any additional info - he had written it all down and he was ready to go. By 3 pm, I had connected with Jim and he told me that after checking things out, he believed he had solved the problem by resetting the adaptive transmission. He invited me back to the shop to test it out, which I did that afternoon. Amazingly, the car works like new. No new transmission necessary. All up, the cost to me was the time that Jim spent checking things out, which was just an hour - barely $100. I was thrilled. Selfishly, what’s great about this story is this: when the Lexus dealer told me the transmission would cost $9000, I was debating between buying a new car and paying a dealer $9000 for a new transmission. But Jim, because he thought it made sense to check things out before suggesting a new transmission should be installed, figured out the problem and saved me thousands and thousands of dollars. And I am super thankful to him for doing that! The service I got from Jim was courteous, prompt, and professional. And honest. And based on his ability to diagnose and solve an issue that the professional certified Lexus service people could not figure out, it is easy to conclude that Jim is highly competent and capable. My only regret is that I’ve not been giving my business to Nice Auto in Franklin over the years. They will be getting it from now on.”
Address: 69 Beaver Street, Franklin, MA 02038, USA
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