Address: 25 Dartmouth St, Westwood, MA 02090, USA
“Customer Service Team Lead, Beth D., provided industry leading service to my inquiry. Beth was empathetic to my dilemma & showed her wealth of knowledge when helping me navigate a path forward to a solution! With SECLOCK being a distributor unable to sell to the public, Beth exceeded my expectations but going a step further and helping me locate retail places I could purchase the 2-1/4" door reinforcement plate across the 3 different states that I was willing to travel to to get the part asap. Without Beth's genuine concerned response, I would still be miles away from finding a viable solution. She really brightened my day to know that companies still value and see the importance in customer service in this digital age and that she is an excellent person to have as the first person clients/would-be-clients meet when dealing with SECLOCK. Really wish I could send a gift card or hopefully this reaches her back and brightens her day as all her genuine help did for mine! Thank you”
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