Pep Boys

Alex in novi was very friendly and professional.
Had four tires put on and was it was very busy, i was in and out about an hour. Highly recommend.

This is the only location that I will ever go to. I have a diesel vehicle and Pep Boys is one of the only oil change facilities that carries the oil my truck takes. After having a bad experience at the Farmington location, I was reluctant to give Pep Boys another try. I called this location to inquire about setting an appointment. After finding out that I was leaving another location due to a bad experience, Noah assured me that he would have a tech available immediately. When I arrived, he greeted me by name, answered all of my questions and immediately had a tech begin working as promised. My truck was done sooner than expected and Noah even gave my 1 year old son a toy car to keep him occupied while we finished up some paperwork. All in all, most oil change places are the same, great customers service makes ALL the difference. Because of Noah, this location has a loyal customer.

Scheduled an oil change/tire rotation (lots of appointments available, very easy to book). My brakes were squealing and I asked them to look into the possible issue there as well. They performed the work quickly and did a high level inspection, getting me back on the road just a few hours later. They even offered me a coupon for the work. Staff was friendly and answered all my questions clearly. Can’t wait to return for the next time I need service!

Recently needed my brakes done, and had 10/10 service at Pep Boys! The staff is kind, knowledgeable and helpful. Appointment was easily booked online and many times were available to fit scheduling needs. My car was serviced both quickly and efficiently at as low cost to me as possible given the work needed. I would definitely trust any future needs to this Pep Boys location!