Address: 4888 Adams Rd, Rochester, MI 48306, USA
“I have been a Kroger pharmacy customer for 36 years in Rochester and Oakland twp MI. I have always been tremendously happy with them-NO complaints EVER. Well today that changed with 2 people I had never spoken to before. Apparently They have started giving Covid shots sometime recently at the Oakland Twp store. My Dr called in a prescription on the automated line at 12;30. 2 hours later I called to see if it was ready. A man told me he never received it. I called my dr who spoke directly with this man who told him to call back and leave it on the automated line. I assume he was the pharmacist. My Dr said he had ALREADY done just that over 2 hours previously. The man told him ok - yes he had it-but he had been busy giving vaccines all day. I called back an hour after that and a woman told me they never got the call. I enlightened her on the actual facts and told her I had been lied to once and now she was doing the same thing!!!! Lo and behold- she told me oh- she found it and they were working on it. If they cannot handle the vaccines then you had better get them more help. I am stunned that I was lied to by two different people instead of just telling me they were very busy - which I have been told before- and my reaction was thanks for letting me know. Lying is inexcusable.”
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