Cricket Wireless

Top-Notch Service and Support!

As an AT&T subscriber, I had an unlocked Samsung S10 phone that was unable to make or receive calls after AT&T shut down their 3G network. My phone was listed as a supported device and everything (text and Data) worked with the exception of calling. I spent four hours on the phone with AT&T tech Support and another seven in-store trying to get this issue resolved. In the end, AT&T was saying the issue was the phone and I needed a new one.

I visited this Cricket location the other night and spoke with Tia as I needed to switch over multiple lines from AT&T for another issue. Once Tia saw the issue I was having with calling, it took her 3 minutes to get it fixed. I didn’t need a new phone, new sim, advanced configuration on my device, or any special account changes from an overseas team.. just a basic app. THREE MINUTES. It took Tia three minutes to fix what various members within AT&T could not over SEVERAL HOURS. That kind of support/knowledge goes a long way.

Aside from that issue, she worked with me through the headache of getting a bunch of phone numbers ported into their network. Even with the snags, she was patient, knowledgeable and was able to get things done in a timely manner. Thanks again for your help!

Stevie literally went above and beyond helping us today. She is the reason we stuck with deciding to switch to Cricket. We stopped in to ask several questions and talk through how switching would work. She was knowledgeable, so friendly and efficient. We came back today and had her switch/create several lines and can’t say enough kind words about how helpful she was.

Stevie has made this location into a great one, thank you.

Went in to upgrade my phone for the first time in 2 years.. had already did some research before hand, but Stevie was awesome to work with. Very knowledgable, helpful in helping me transfer things over to my new phone, no sales pressure at all. Wonderful service! I highly recommend and will definitely use again!