Address: 925 Boone Ave N Suite 200, Minneapolis, MN 55427, USA
“I brought in a 2008 avolite pearl lighting console for service to monkey wrench around the beginning of may. The technician told me parts can be hard to come by but they’ll get to work on it because they have a couple people they can call. The backlight to the LED was not functioning properly. Everything else on it worked just fine overall. Several months later the only real responses I had received were that they at monkey wrench were working on other peoples rush repairs and not mine, which gets old and frustrating. Low and behold my colleague who works more regularly with the shop gets the skinny….. they can’t actually find the parts they need for my repair. The reason they were putting off working on my console was to not inflate me bill needlessly. So ultimately they were trying to save me money. While I certainly do appreciate the shop operating in a cost effective manner for me as a consumer I still find the entire situation frustrating. My console was there for 3 months and I’m sure they knew after about a month they wouldn’t be able to fix it. Had they just contacted me to let me know “we can’t find the parts for your board, so you might as well come get it” I’d have had jo issue with that. I would have been able to find an alternate solution for my summer calendar, but instead the technician slow rolled it and kept me on the line expecting it to get actual work done. So 4 stars for trying to save me money not 5 stars for the wasting the 2 months time.”
Address: 5417 Boone Ave N, Minneapolis, MN 55428, USA
“Josh is a great man, who works at winterland Studio.”
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