Address: 5300 Woodhill Rd, Minnetonka, MN 55345, USA
“The Glenn is a great place for your loved ones. We moved my mother (Barbara) into the Glenn after coming to the realization that she needed some assistance and living on her own was no longer a practical reality. Having the peace of mind of available 24 hour care was paramount, but what she received from the experience was so much more. Mom had just been diagnosed with a terminal illness a year previous to moving in to the Glenn and her quality of life was going downhill fast. The Glenn changed that and encouraged my mom to live as fully as possible. The community there is amazing!! It is filled with caring people that help each other, encourage involvement and participation, and they became great friends to my mom. Social opportunities abound, and the vibrancy of residents and staff is warming. That community, and staff are largely responsible for providing my mom with a happy and fulfilling final few years. It’s important to understand that the whole experience of living at the Glenn is so much more than the sum of it’s parts. Sure, they have good processes, have available help and scalable services (which were of GREAT help to my mom) but it’s the people there that go the extra mile and make the difference. They front desk staff is nothing short of amazing and inspires trust. The maintenance guys are conscientious and caring. (Did you catch that? Even the maintenance staff gets to know the residents and CARES!) The nursing staff are skilled, caring and very empathetic. The support staff rock and take each resident’s comfort seriously... and they are all led by the confidence-inspiring Campus Coordinator, Shanna S. I know what you are thinking,... “wow this review is too good to be true!” I can assure you, every word of it is fact and I benefitted from 3 more years with my mother because she was able to live in a place that cared, encouraged her to grow and with a community that embraced her with open arms. Lastly, this review would not be complete without addressing how The Glenn confronted Covid-19. The policies were strict ...and they saved lives. They were secure and kept their residents safe. My mom was perhaps one of the most vulnerable residents in the facility and she was kept safe. They spared no expense and instituted systems to ensure minimal opportunities for spread. Yes, it’s difficult when you can’t see your loved ones ...but that can be said for everyone, everywhere during a pandemic. I am grateful for Shanna’s leadership and conscientious efforts of all the staff there to keep everyone safe.”
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