Address: 9100 N Skyview Ave, Kansas City, MO 64154, USA
“The jewelry department was crazy busy when we went in to pick up a repaired ring. We were greated by each member of the team. And given the amount of people standing in the department, we knew it could be a while. Finally Pam turned her attention to us. She retrieved our fixed ring, looked up info to send off two other items for repair, sent off a third item in an attempt to repair it, and answered several questions. She maintained poise and professionalism throughout the entire transaction. This may seem like a "that's her job." Kind of moment. However after working in the customer service industry for more than 25 years myself, the ability to maintain composure throughout a repetitive stressful day is difficult. And she continued with grace before and after our transaction was complete. People like Pam are the reason that i continue to shop at this location.”
Address: 5559 NW Barry Rd, Kansas City, MO 64154, USA
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