Address: 7629A Ivory St, St. Louis, MO 63111, USA
“This review is long and thorough, but should answer any questions a prospective client might have. A little background: My mother was diagnosed with dementia about 18 months ago. She is 66 years old, single, low income, lives alone, and her only child (me) lives several hundred miles away. I visit frequently, but can't be there all the time. It was important to me that she not just get the help she needed regarding daily chores and activities, but also find a service that could provide a level of companionship. After researching dozens of home healthcare options, I came upon 1st Ally. I saw that they had some of the best reviews in the area, and was excited to see that they are also on the DHSS approved list of providers. So, if you are going through DHSS (as I did), 1st Ally should be at the top of your list. 1st Ally Review: Teniesha is fantastic; helpful, knowledgeable, professional, and thoughtful. She has always gone the extra mile any time I have had questions or needed clarity on anything from services to scheduling visits. She worked with me to set up a schedule that would provide my mother with the consistency that she desperately needs in her condition. Teniesha is very communicative. I never have any problem reaching her. Any time I have a question she gets back to me quickly, and is always happy to have a chat if I want to discuss anything. She also texts me regular updates about any possible visitation delays, and provides alternate care workers if one is out sick or on vacation. Care workers: I have no complaints about any of the staff I've interacted with, but I want to specifically mention my mother's current care provider, Lashonye (or "Ye," as her friends refer to her). She is a blessing. Ye started working with my mother several months ago and I have seen a real change in my mother's mood. Ye doesn't just provide services, she provides friendship. My mother absolutely loves her; they get along like peas and carrots. My mother can be a difficult lady (single working mom who takes zero guff), and in her diminished state she can be a handful. Ye's patience and grace is beyond me. She provides a level of stability and calmness that can't be measured by a 5-star review. Aside from helping my mother, Ye has also been a big help to me. She and I communicate regularly regarding everything from ordering my mother's groceries to any concerns she may have about medication, eating patterns, physical activity, etc. She doesn't just clock-in and clock-out, she serves as my eyes and ears so I know how my mother is doing. I'm so very grateful for the assistance and peace of mind she provides to both my mother and me. I'm very glad I discovered 1st Ally and whole-heartedly recommend them.”
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