Gateway Optical Service Inc

I have been doing business with Gateway for almost 20 years. Like many practices I frequently receive offers in the mail, or visits from representatives of large wholesale labs that promise better service at lower prices. The mail offers become food for the shredder while the reps are politely told that I'm satisfied with Gateway.
From courtesy on the phone to timeliness of delivery Gateway excels. In addition, and this is hugely important, it is a LOCALLY owned business. That means all decisions are made in house, on the premises; my dollars are recycled locally; if I have a rush order I can get same day service - often within hours.
There is a saying about being "penny-wise and pound foolish". In my opinion supporting out of town (and sometimes out of country) owned businesses is an example of this practice. If the product is not locally available such purchases are understandable. However, when you can get the same product or service locally AND support your community why wouldn't you?
I use Gateway and I'm satisfied.
Dr. Robert Smith
University City, MO