Henderson City Hall

Great experience! Walked in for passport services at 1:45pm and left by 2:20. Everyone was friendly and helpful, they even took our pictures for the passports.

Came for passport services June 2023. They do not accept appointments and have limited openings. I recommend calling first to check if they can take you. That’s what I did before I drove over there around 11am. Be prepared to spend a few hours here. I checked in around 11:45am, did not leave until 3pm.

Park at the garage on Lead & Basic (visitor entrance is on Basic, employee entrance on Lead). Parking is free and it’s just a few steps away from the building entrance. Go downstairs and check in at the desk. They’ll take your phone number so you can receive text updates. There are numerous chairs if you want to stay inside and wait. A desk area is available under the stairs. There was someone that had their laptop charging by the wall so good to know.

I walked towards the Lifeguard Arena and went upstairs. They have Makenzie River Restaurant so I hung out there for a while and ate. They do have plugs by the bar so I took advantage and charged my phone while I ate (score!)

Bring in all you paper work and supporting documents and you’ll be fine. I had the forms filled out & printed from home. They can take your photos on site if needed. I paid for the photos by credit card and the actual passport part by personal check. Don’t forget they will be sending in your original documents (ie: birth certificate, marriage license, etc) so make sure to ask for copies.

Great experience. Friendly staff. Free parking across the street. Police officer at the front desk was super helpful. In and out in under 45 minutes with 3 people ahead of me. Highly recommend to get things done quick and efficiently!

Applied for a passport 🎉JEN was sooooooo amazing she is the best person & experience I could’ve EVERRRRR asked for this place is soooooo professional what a breath of fresh air. Got up at 4 am thinking it would be packed but it wasn’t!!! JEN FOR PRESIDENT! I pray her higher ups see this review I am so pleased.