Address: 161 R Washington Ave Ext, Albany, NY 12205, USA
“So I had a dilemma with my new appliance and tried to do an exchange the next day. Everyone pretty much gave me the middle finger and said I’m out of luck. After checking with the North Greenbush Home Depot location for “better customer service,” I tried the Washington Ave Ext site. I explained the situation to the manager and this time the customer to manager interaction was a complete 360 from the last location. He listened, acknowledged my concerns and came up with a solution. His name is Jeff, a customer experience manager and the way he was ready to solve this issue, he might as well have been my lawyer for the day. He knew my rights as a customer and was ready to get on the phone and speak with the manufacturer himself. THIS IS THE DEFINITION OF CUSTOMER SERVICE! After a lengthy hold, we finally got the approval for my exchange. He made sure to get a name and also checked the computer for customer log updates on the manufacturer’s end. Not to be dramatic, but I was nearly in tears. It was a very long and stressful day, but to end it on that note was truly a victory. This is now my new Home Depot location that I will happily drive 20 mins to for all my purchases as a new homeowner. Thank you Jeff!”
Address: 388 Delaware Ave, Albany, NY 12209, USA
“I have been going to Bridgeford Hardware for years to get windows and screens repaired. They have the basic hardware supplies for household repairs and general maintenance too. Eddie is the best! Support your local family owned stores, it's great for the neighborhood.”
Address: 979 Central Ave, Albany, NY 12205, USA
“Incredibly helpful and knowledgeable staff. Bobby in plumbing went well out of his way to walk me through a project- he spent no less than 30 minutes patiently finding me the right parts and explaining how to get the job done.”
Address: 274 Central Ave, Albany, NY 12206, USA
“This store has everything from hardware, kitchen tools and drinkware, to toiletries, hair and beauty supplies, to linens and curtains. Highly recommend stopping in if you need something in and don't want to leave the neighborhood. Everything is super well priced and easy to find.”
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