Eyemart Express

Customer service was excellent. As a first-time experience getting glasses, service personnel were patient and informative. As a person getting a first-time prescription for eye glasses I needed a more intensive experience w/ advice that would be helpful .... I got what I needed.

Although the store was busy I felt that the associate took his time working with me. Wide selection of frames and prices with the benefit of a quick turnaround! I got my glasses back in less than an hr!

I am so happy I chose Eyemart Express for my glasses. When I arrived at their store after work to order my glasses, I was dismayed to see that their hours have been curtailed because of staffing issues (Covid staffing issues may never be resolved) and they were about to close, but a very kind employee assured me that he would stay.
I had frames picked out from the pictures online, but when I tried them on, I didn’t like them. No problem - two employees helped me find the right frames and didn’t make me feel rushed at all.
I picked up my new glasses yesterday and, again, the employees were friendly and helpful. And I LOVE my new glasses!
You can get run-of-the-mill glasses elsewhere for a few dollars less, but I regret settling for that last time. Your glasses sit right there on your face. It’s worth a few more dollars to get the look you really want.

I had a great experience at the Eyemart Express in Colonie, NY. Upon entering the store I was greeted very welcoming by Connor. Connor was assisting another customer but acknowledged my arrival. While I was looking for new frames (which takes me quite a while) Connor was assisting numerous customers. He was treating each customer with the same courtesy and respect. In addition the phone rang at least 6 times. Connor was calm and not once did he show any frustration. He held the store in a calm cool manner while customers waited. He apologized to customers and assured them he would be right with them. Not once did I feel rushed and his attention was on me while ensuring everyone felt welcome that came through the door. Thank you Connor. You have made this a special day for me. The treatment you give your customers is top notch. Keep up the excellent work. More establishments need people like you. Thank you for a great experience.

Needed a quick repair on my sunglasses. Found Eyemart Express, saw excellent reviews, so I stopped by. Connor (the GM), greeted me right away, looked at my glasses, fixed them and had me try them on. They were perfect. I asked what I owed him, he responded "nothing". Next time I need to make a purchase I will be stopping by. Could not imagine any better service.