Address: 1 Crossgates Mall Rd SPC 107, Albany, NY 12203, USA
“Hot topic is an emo kids safe haven, despite the fact that when you walk in there you could encounter someone wearing a tail or a few kids cosplaying as Deku and Todoroki, but all in all it's pretty cool. Band shirts there can vary, but if you're in the metal scene you'll probably find something. Nothing too heavy though.”
Address: 1 Crossgates Mall Rd, Albany, NY 12203, USA
“I’ve been to a lot of Apple stores. In fact I used to live a few blocks from one in Philly. I received out of this world kind service at this location. Not that I haven’t received great service at other locations, but this location specifically was incredible. I drove in from Okemo area in Vermont, about two hours and made it in within about a half hour of the store closing. It was a Saturday night and I’m sure everyone was ready to go home. But, nonetheless I was greeted by an Apple employee like I was the first person he talked to for that day. He asked where I was coming in from and we had a conversation about Vermont, kids, writing, and crypto as I waited for my repair. Unbelievably awesome interaction, like I wanted to be friends after that ha! After this another employee came out with my computer and she again greeted me kindly, and was just really great to talk to. She went out of her way as well and watched my computer as I used the restroom (2 hour drive). I was blown away by how fantastic the staff was at this location, they went above and beyond when they didn’t have to. I could have just picked up my computer and left. But- they actually care here. And I think if the manager reviews these comments or Apple, please keep doing what you are doing with who you are hiring. You have great people.”
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