Alex Chrzanowski: Allstate Insurance

The service that I have received from this agency has been very courteous. I enjoyed discussing the arrangements of my policy for my new car and the discounts that were available.

Everyone in the office is very friendly. And also very responsive to any questions I may ask. I am pleased to have my home and auto insurance with Allstate.

I've been with Allstate in FOUR different states (four is not ALL, but still...) since I began to drive in the 1970s. When I moved back to my "home" state of New York in 2002, I joined the Chrzanowski Agency. I only drive a few hundred miles each year, and so my most frequent car problem is having to keep the battery charged! But Allstate saved me some money on a windshield replacement I had a while back, even though I have no coverage for glass. They have served me well for nearly two decades now, and Allstate served me well in the three decades prior to that in other states.

My only issue is that since I rarely use a cell phone, ever since I went Full Paperless Mode, I no longer get the PROOF OF INSURANCE CARD mailed to me, and when I ordered it online, it seemed to take months to arrive. I am afraid that if I ever get stopped (as I did a few years ago for my past-due Inspection Sticker -- I was waiting to replace the windshield!), I wonder if I'll be cited for failure to show proof of insurance. Even if I did bring my cell phone with me, I have never used the Allstate App, and I would actually be reluctant to hand a police officer a cell phone these days.

I wish they would MAKE IT EASY to stay "paperless" and still get the PROOF OF INSURANCE CARD either through the mail (automatically) or in a PDF file which I could then print. Maybe they already do have this on the site, but this used to be mailed to me and just placed into the car, and now it requires that I spend time and effort to figure out the best way to do this. Anyway, it's my issue and I own it, but right now, I have no proof of insurance should I be asked to show one. I am reluctant to go off "paperless" mode and start getting the bill and other things via the mail, when I just need the proof of insurance form.

Overall, I am a very satisfied customer!

Sincerely,
John P. "Quill" Taylor

All of the associates at Alstate are always very helpful, and accommodating.

When you look up the definition of EXCELLENT customer service, Everyone in this office gets their picture posted. They know their clients needs and handle all transactions flawlessly! If you are not already a client, give them a try, you will never go anywhere else. / 20+ year customer