Address: 10 Sand Station Rd, Middletown, NY 10940, USA
“Been using Wallace for just over a month I will say the customer service has been so far professional, and they have been responsive to my concerns. Did have an issue with my system not heating properly took multiple visits by multiple technicians most of them all they did was push a red button to get the heat flowing, but it would only last, at Best an hour finally after the sixth technician came out a young man named Chris 709 he truly took his time coming out late at night and did a deep dive into my system of all the technicians. He was the only one that actually brought in a bag of tools and look like he was ready to do some actual work he looked and looked and was able to diagnose that it wasn’t necessarily just a mechanical problem, but it was more of a technical issue with the electrical system, after using and opening up the electrical switch, he was able to diagnose the problem and it appears that it has been resolved and I have heat and hot water. I was starting to become skeptical about Wallace Energy and some of the technicians they were sending out. This young man has restored my faith in the process. Excellent work, he explain what he was doing, but walked me through the process and actually resolved the issue and didn’t just press a button after 20 minutes and then walked away, excellent work.”
Address: 1/2, 25 Webb Rd, Middletown, NY 10940, USA
“We’ve been using Val Bruni for almost ten years now. We always get honest service, which is so hard to find these days. Amadeo, Vals brother, is our go to guy for all things plumbing, heating and AC related. He’s been great. We would not even think of using another company. I’m not sure about the bad review, above. I know things happen sometimes and I’m sure they would rectify the issue, if given the chance. You guys can count on us being customers for life!”
Address: 28 Sands Station Rd, Middletown, NY 10940, USA
Address: 445 Dosen Rd, Middletown, NY 10940, USA
Address: 53 Ingrassia Rd, Middletown, NY 10940, USA
“I’m very happy with my experience. It was difficult getting an appointment however; once they were able to come to my home and diagnose the problem it was fixed the same day. I should also mention that they kept their appointment for 8:00am even though we had been hit with a major snowstorm. I was very satisfied with their service. Joe”
Address: 83 Dosen Rd, Middletown, NY 10940, USA
Address: 474 Route 211 East, Middletown, NY 10940, USA
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