White Oak of Burlington

I had a good experience overall at this facility. However, I was victim of two bad experiences prior to leaving. I was there for rehab on my right knee. The therapist were kind, caring, and committed people. My main therapist was Chris, who I was very impressed with. Facility was clean. The day I was leaving, I went in to say goodbye to everyone. To my surprise, this guy named Anthony told me he has had quite a few patients, but I was the loudest he has ever had! He said he could say what he wanted to, because I was leaving. In addition if I didn’t change, no one would want to work with me. If words could kill, I would never have been able to leave alive. However, I thank God that Anthony doesn’t determine my destiny. I wrote a grievance before I left. Some of my family tried to reach him but to no avail. They would like to know his reasoning for telling me that. I believe he is just a person with personal problems and thinks more highly of himself than he should.

The other issue was with the kitchen. My breakfast was cold, so I had someone take me to the kitchen for lunch. I was cold and hungry. After waiting for a good 45 minutes, thinking I was going to be given a tray, the woman serving trays refused to give me one. I heard her ask another staff my name. I assumed they were preparing a tray for me. She just acted like I wasn’t even there until I asked her if they were preparing a tray for me. She told me no and said my tray was sent to the room. That was absolutely false, Practically in tears, I called my granddaughter in Charlotte, who had some food delivered to me. I pray no one else experiences what I experienced this day!

All nursing homes have their problems but I have been very satisfied with how my loved one is treated here. Shes been here for nearly 2 years and any issues we have had were dealt with quickly and professionally by the Executive Director and the Director of Nursing as well as the staff. My loved one can be cranky and occasionally gives the staff a piece of her mind but they handle it well, in fact far better than i do. Do they need to fix some things yes, they most assuredly do, especially the building. It's on the older side but I'm sure that is an issue the leadership at the local level can't deal with. My advice to management would be to fight harder for more money for your building and staff but so far well done!