Address: 5228 US-158, Advance, NC 27006, USA
“This place is fantastic. I called them looking for a very specific gun and they worked very hard to help me. I couldn’t have been more impressed with the patience and friendliness of the staff. Thank you!”
Address: 108 Dornach Way #200, Advance, NC 27006, USA
“Amazing customer service! We walked in to the store and a Customer Service Rep met with us (without an appointment) and spent over an hour discussing various bathroom components with us. She accidentally ordered the 60” x 32” tub for us and we didn’t think to check (we needed a 60” x 30” tub). After it arrived and my contractors tore off the cardboard, we realized the mistake. The customer service group at Ferguson/Build.com couldn’t have been nicer. Since the tub we originally ordered (#1) wasn’t available in 60” x 30”, they allowed us to get a nicer of the tub. When that tub (#2) arrived with a crack and my contractors (who were in a hurry) installed it, Ferguson/Build.com sent another tub, even though that meant tub #2 would have to be destroyed to come out and Ferguson wasn't going to be able to take it back. The next two (#3 and #4) also came cracked. Each time, when I called and explained the situation, they apologized profusely and took care of the situation within a few hours, without me having to do anything. All in all, it took 5 tubs to be delivered to our house until we got both the right size and a tub in perfect condition. I want to be clear that this is an issue with ALL fiberglass tubs; regardless of the store, the reviews are always that half are delivered with damages. Ferguson was even checking the tubs (starting from #3) in the warehouse before delivering them. In the end, two managers from the warehouse came to deliver our last tub (#5), and they analyzed and figured out what the problem was with the method of delivery of the other tubs. They were going to report back to their employees how to properly bind the tubs to the palates so that the tubs would remain whole. Ray Minor and his team (Emily, Keith, and Scott) were all AMAZING. They made what could have been a terrible experience into a (relatively) calm experience. They were super patient and incredibly helpful. I also want to send a shout-out to the managers at the warehouse (in Beltsville, MD, I think) who came out and figured out what the problem was so that it doesn’t happen to other customers. Thanks again!”
Address: 4369 US-158, Advance, NC 27006, USA
“It's a good little country store, not many around anymore, and I like Andy the owner who runs the store, usually has what I need without having to go to a big grocery store”
Address: 106 Carnoustie Way, Advance, NC 27006, USA
“My pug has been here a lot recently for his allergies. It's getting very expensive, but Dr. Ramos is very experienced and thorough with him. I am very happy she is so good with him. I am very sad she is on maternity leave at this time since his condition is not getting better. She's going to be a great mom. Hope she will return to the practice.”
Address: 384 Griffith Rd, Advance, NC 27006, USA
“I trust no one else with my vehicles!”
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