Samsonite

Great little store. If you have broken Samsonite or Hartman luggage and you want it repaired under warranty you can bring it here. They charge 15 to $20 to ship it back and then it's returned to you for free. Have a great selection of Samsonite luggage.

I could not have been happier with the service I received at the Samsonite Outlet Store at the Charlotte Premium Outlets (store 359). Diego (510936) was so friendly and helpful. He showed me all the features of the luggage I was interested in and answered all my questions. He presented me with multiple options and helped me choose what was best for me and my family. I felt so good about the purchase I made that I came back the next day and bought two more pieces! Luggage is a big expense.…but Diego made sure I got the best deal and made the experience so comfortable and pleasant. He is a star! I should also say that another employee, Denice, was also super friendly and helpful. The service I received at this store was exceptional! A customer always remembers how they were treated…and I will remember being treated with friendliness, kindness and professionalism. Thank you so much!

Visited the store on April 11 2019 and the store is very clean and pleasing to the eye. VANESSA was fabulous. Wonderful smile and knows the product. I picked up a set for my trip and love the amazing service from Vanessa. Thank you much and continue the great work .