Cleveland Clinic Hospice

First impressions matter when choosing a hospice company. I called to speak to a liason on behalf of my mom a Cleveland Clinic pt. The lady who answered the phone lacked empathy and had no customer service whatsoever. 6 hours ago she told me, Our staff is very busy they will call you back when they can (unprofessional response). I still haven't recieved a call back regarding my mom. I called another hospice company who responded promptly (within an hour) and with compassion who we will move forward with.

We were blessed to get John Van Kuren, R.N. from Cleveland Clinic Hospice at Home for our grandmother when she had a stroke at the age of 103. John was extremely compassionate, efficient, informative and caring during her 6 weeks of hospice care. He gave us clear, understandable instructions. He was gentle with grandmother and caring with us. He gave us a feeling of assurance that she was getting the best care possible. When she passed away, he quickly arrived and not only took care of the medical business, but also took time to comfort the family members. Grandmother had a gentle passing. We highly recommend this hospice program.