Automotive Specialty Services

Went to Automotive Specialty Services today for an oil change. I was very impressed with them from the start. Finally a auto service company that understands the meaning of customer service. The staff was as nice on the phone as they were in person. The shop waiting area was clean and welcoming. My vehicle was taken in right away to start the work. Shortly after, Casey came out and walked me back to the shop bays to show me some things that they found. I did not feel pressured at all to pay for additional repairs. I felt that they really cared about their customers and wanted to make sure I was educated on the issues. I will definitely use them again in the near future. I also enjoyed the cookie they provided as a thank you at check out; it was a nice touch.

One of the best, most professional automotive repair facilities in NE Ohio. Have had my cars serviced there over the years and was one of the services I truly missed when I had to move out-of-state for work. They are trust worthy and never try to upsell services, they diagnose the concern and recommend the service as well as the recommended time frame of repair. I recently took in my F150 in for service (brake inspection) and they did a thorough once over of the entire vehicle. They stated that at this time brake service was not needed, but recommended an alignment. The truck was serviced in a timely manner and the techs kept me informed during the entire process.
Professional, caring staff, as well as a great value and they stand behind their work. .

I was visiting the area and had my oil pressure light come on. Turns out my oil pressure switch had failed, and the leaking had caused further damage to the system. My girlfriend and I were worried that we may miss a wedding that she was to be a bridesmaid in. We let the team at Automotive Specialty Services know that we had a time restraint and they went above and beyond to make sure we got everything fixed in time for our departure. They kept me in the loop the whole time, expedited the parts shipping, and even picked the part up from the dealer instead of waiting for them to deliver it at the end of the day. They definitely care about their customers here. Would recommend this shop to anyone.

I have never experienced customer service like this before! Not only in car maintenance and repair industry, but also compared to any other industry services. AMAZING! My car drives like new with 200K miles!

Replaced my neutral safety switch/range sensor which a lot of shops wouldn't touch. Only billed me for a half hour...most shops will bill you automatically for a hour even if they only have your vehicle for 20 minutes. I respect that honesty. They also gave me the lowest quote of all the shops I called. Also got a $25 off coupon off my next service. They have a great program you can purchase like 8 oil changes. I will be back again.