Cricket Wireless Authorized Retailer

I have never had any problems with the Ravenna Cricket store

I have been meaning to write this for a long time--finally getting it done because I really want to give kudos to Tom at this store!! I have been a Cricket customer for many years now and have been to at least 4 different Cricket stores (all individually-owned franchises, of course) in addition to spending time online with customer service reps.
Tom has helped me with hardware issues a couple of time and is the first person I've found who not only knows his stuff and has solved my problems, but has also done it with a wonderfully kind and helpful attitude. The last time he helped me, I walked in already frustrated out of my mind with the obviously-overseas call center personnel and by the time I left, I was happy and smiling! I so hope that Tom stays there for a very long time!

Kerry and Tom took very good care of upgrading our business lines. We recommend this store to anyone looking for GREAT and courteous service.

Since we have gotten our plan at cricket a while ago, we have gotten nothing but good service. The people at this location respect your decisions and are very kind. And as for my personal experience, they didn't have the phone I was looking for at the time, however the employees were kind enough to point out some locations and websites that would possibly have what I was looking for. (I wasn't interested in getting a new plan, just a new phone.) I came back to their place, and very painlessly, they switched the sim card in what I thought was less that 30 seconds, and we were on our merry way.

I was at the Cricket store today. I brought in my iPhone 7 to get help setting it up. Katelyn was awesome, she had my phone up and running in no time. Later on I returned to the same store, to get help understanding some things on my phone. Again I had great help, with Manny showing me, how to make this phone work for my style. Cricket fits our budget and gives great service.