Address: 1230 High St, Hanover, PA 17331, USA
Address: 1180 High St, Hanover, PA 17331, USA
Address: 1180 High St, Hanover, PA 17331, USA
“Firstly, I would like to say that the staff is outstanding, friendly and caring. However, I deducted a star because of two issues. One which I believe is an incompetency, and another which is a possible unethical practice. Incompetency: As of January 1st 2018, Trummer Family Dentistry no longer accepts United Concordia insurance. Even though we have been clients for over 8 years (since we moved to the area), they did not extend the courtesy to notify us in advance. While it is valid to change which insurances you work with, *it is not acceptable to have a client come into your facility for an appointment, and discover there that they are now out of network.* This is why I removed a star. Unethical practice: Upon arriving and finding that we were out of network, I also learned that I was behind schedule for X-rays. Interestingly enough I had come in a few months before the insurance change. Based on normal practice, I should have been offered the service. The dental hygienist described it as "overdue", and "should have been completed last during the last appointment." However, for some reason, the X-ray was delayed until after the insurance change. *This could be a coincidence.* However, it seems as if they were purposely avoiding certain aspects of care until after the insurance policy change. That is unethical. Please note that this could all be happenstance, but I for one, am a little skeptical.”
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