31-W Insulation

We are so pleased with our new frameless shower door. Our service tech Anthony, was prompt and did a fantastic job installing the door.

Brought in truck load of supplies for them, let me get the dock after hours and unloaded me 1st thing next morning!
Very nice people!

Great group of guys. My experience was a little different from most of their customers not in a bad way, I needed a part that no one else had and they were able to get it for me.

Update: The Regional Manager, Nick, followed up with the issues that I originally reported. He clarified some of the stocking issues, apologized for any communication issues and promised to finish the job. He scheduled a day for him and the Milan location Manager, Todd, to come out. He arrived 30 minutes early with all of the missing pieces and he immediately went to work. Todd arrived shortly thereafter and helped finish the job. Overall, both Todd and Nick were personable, professional, and went above and beyond to make everything right. I just wished I had originally received the same service that I received tonight. 31-W made everything right. I would recommend this company after experiencing the great customer service from their leadership team.

Original Post: We chose the Milan, TN company based on a good recommendation from a family member. However, the company’s main rep, Mr. Ballard is not proactive in communicating. I took a day of leave to be prepared for a door install and had I not taken the initiative to check on the status, I would have never found out that their installer “called in.” I work Monday through Friday so I requested a Saturday install... “the installer will be there by 0900” and here I am at 0945 still waiting... I had high hopes of great customer service, but the lack of communication, the wrong parts being ordered and delay in the installation process has been very disappointing.

They were very nice, in and out in 30 minutes. Cleaned up and gone!