Category: | Real estate agency, Car repair, Store, |
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Address: | 8104 Riverwalk Trail, McKinney, TX 75070, USA |
Postal code: | 75070 |
Phone: | (469) 428-7005 |
Excellent customer service! We got a really good price on my new tires, then scheduling was easy, and in less han 50 minutes they were done!
Polite and friendly staff, too.
Thank you!
I was hoping to get through one last winter on my tires and found out very quickly after our first snow fall that this was not going to happen. I called this location and spoke to Alex, a very nice young gentleman and explained my situation. Told him that I was going out of town on a hunting trip, and if I'm sliding around like I am after the first snow fall, there is no way this is going to be good for me leaving the state on a hunting trip. I told him what I was looking for and he directed me right away to Continentals Control Contact Sport SRS+. He said all I needed to do is order them on their website and pick an available time. I did that and found that they wouldn't be done until next Wednesday which I said wasn't going to work. He said that he saw the order which will arrive the next day and that if I dropped it off they would get it done before they closed. I dropped my Sorento off the next day at 4pm and he said that I should come back after 6:30pm after they'd closed and were finishing up the days orders and they would get them done. He said I may have to wait a bit which I understood, I was just extremely thrilled they would be getting them done before my trip. I wound up waiting a few hours which I was prepared for, but it was worth the wait. Alex was VERY professional, he knew his stuff and showed that he did care about my situation. I could not be happier with my experience at this location and Alex's no BS, tell it to me straight professionalism. Who ever manages this location should be very pleased with Alex and his hard work. Very well runed location, I will most certainly be back for all my vehicles tire needs in the future. Thank you Alex, don't ever change, you Sir are a rock star!
Everyone is very friendly here! I was about 15 minutes late to my appointment because I went to the wrong location (oops!) and they still got me in right away despite how busy they were. They show you a select amount of tires and how one compares to the other. No pressuring of trying to upsell you. Thanks for a great experience!
We live out of state and stopped here because we got a flat while traveling. Logan was a great help and super friendly. Even though the tire was not able to be plugged (which he offered to do for free) he helped me get set for my 2700 mile journey home without charging me an arm and a leg.
I was very happy with the service, quality and price of my unanticipated visit.
Would definitely recommend.
Stopped in for a low tire light going off. I couldn't figure out why because the tires all showed what I thought was the right pressure. I stopped in and was helped right away by Tong. He was respectful, courteous, and treated my problem with urgency. I was in and out in 20 minutes?! I should of made an appointment but they graciously fit me in and got me on my way! The technician pulled my car around the front for me and had even performed a tire rotation for me! Great experience!