Steinway Piano Gallery

FANTASTIC experience! Mr. Otis was extremely kind, patient, and very accommodating to all our requests throughout the process of purchasing our Model B. We visited the showroom outside of store hours multiple times due to our schedule and he was very accommodating of that request. He was available to answer questions at any hour. He was present and thorough and actively engaged with us when we needed him and also took a step back and allowed us to experience the pianos at leisure. We were so delighted with our experience and couldn’t have asked for anything more!

Buying a Steinway is a large expense. Steinway's after sale service department reminds you why the expense is warranted. We have Spirio that has had a connection issue, both the sale (Otis) and the service (Nowell) have been fantastic. As in, "here is my cell, call me anytime" fantastic. We love our piano, and the team in Plano is to be congratulated on a creating a life long customer.

Great place to shop pianos. Nice sales person with professional knowledge, and also very patient to help us get the right piano for my boys. The manager Otis also help us get the great plaque for us. Really appreciate his help! They offer the white glove service by professional technician. If you want to buy a piano, Steinway Hall is definitely the right place for you.

We had a wonderful experience buying our first baby grand! Otis was very knowledgeable and explained all the qualities of the Boston, step by step. After comparing with other brands, we decided to buy a used Boston! It was the best decision, and its warm rich sounds will fill our home for many years to come. Thank you, Steinway!! Highly recommend this store/location!